Click on the image of Traxsys Roller II Trackerball to download the Traxsys Repair Information sheet

Traxsys input devices are engineered to withstand many years of use but, occasionally, equipment can be accidentally damaged and faults develop. Traxsys Input Devices and Excitim have agreed to co-operate to offer a repair service covering all assistive technology products produced by Traxsys.

The agreement includes the following assistive technology products:
- Roller Plus and Roller Plus Joysticks
- Roller II and Roller II Joysticks
- 4Talk4 and Scan4 Communication devices
- Joggle Switches

The service is available to all users (individuals, special needs schools, care homes, hospitals etc.) of Traxsys assistive technology input devices irrespective of their geographical location. Excitim is now the one-stop-shop for repairs to Traxsys input devices.

Some users may associate these products with different company names including Penny & Giles or Esterline. Rest assured, Traxsys Input Devices evolved from these earlier companies and is now part of Ametek Inc., Aerospace and Defense Division.

Feel free to contact us if you have faulty equipment supplied by Penny & Giles or Esterline as it is likely we will still be able to repair it.

We can be reached by phone or email - click on this link to jump to our Contact-Us page. Or, download a copy of the information sheet by clicking on the image of the Roller II Trackerball at the top of this page.

Switch Repair Service

Click on the green switch to download the Switch Repair Information sheet

Excitim offers a switch repair service to special needs schools, service providers and individual assistive technology users.

Send us your switches is they:
- no longer work reliably
- stick when pressed
- have damaged leads
- playback poor quality sound

All that is required is for you to send us your broken or faulty switches. Within three days we will email you a detailed quotation listing the repair work and parts needed to restore them to an "as-new" condition.

For special needs school and service providers located in the counties of Shropshire, Staffordshire, Warwickshire, Worcestershire, Herefordshire and West Midlands we offer an "in-person" collection and return service.

Click here to download the Switch Repair Information sheet or on the green switch.